Computer Telephony Integration (ScreenPop) is used widely in the industry with: Call information display (caller’s number (ANI), number dialed (DNIS), and Screen population on answer, with or without using calling line data Phone control. (answer, hang up, hold, conference, etc.) Coordinated phone and data transfers between two parties (i.e. pass on the Screen pop with the call) Phone control. (logging on; after-call work notification) Advanced functions such as call... Read More

Hi-Caliber IT provides a wide variety of voice applications (DTMF/Speech) based on VoiceXML and Nuance OSDM integrating with backend CRM/ERP and legacy systems.  Different platforms like Genesys Voice Portal (GVP), Nuance Voice Portal(NVP), Cisco Voice Portal(CVP), Avaya Voice Portal(AVP) are used to build these applications which empower companies to conduct business interactions 24×7, transforming the phone from a simple communications device into a powerful,... Read More