CTI/ScreenPop

admin — Thu, 16 Sep 2010 08:05:06 +0000

Computer Telephony Integration (ScreenPop) is used widely in the industry with:

Call information display (caller’s number (ANI), number dialed (DNIS), and Screen population on answer, with or without using calling line data
Phone control. (answer, hang up, hold, conference, etc.)
Coordinated phone and data transfers between two parties (i.e. pass on the Screen pop with the call)
Phone control. (logging on; after-call work notification)
Advanced functions such as call routing, reporting functions, automation of desktop activities, and multi-channel blending of phone, e-mail, and web requests
Agent state control (for example, after-call work for a set duration, then automatic change to the ready state)
Automatic dialing and computer controlled dialing (fast dial, preview, and predictive dial.)
Call control for Quality Monitoring/call recording software.

Complex Voice applications by Hi-Caliber IT

admin — Wed, 15 Sep 2010 13:24:38 +0000

Hi-Caliber IT provides a wide variety of voice applications (DTMF/Speech) based on VoiceXML and Nuance OSDM integrating with backend CRM/ERP and legacy systems. Different platforms like Genesys Voice Portal (GVP), Nuance Voice Portal(NVP), Cisco Voice Portal(CVP), Avaya Voice Portal(AVP) are used to build these applications which empower companies to conduct business interactions 24×7, transforming the phone from a simple communications device into a powerful, anywhere-anytime information access tool.

Hi caliber IT solutions - Outsourcing | consulting | Staffing

CTI/ScreenPop

Complex Voice applications by Hi-Caliber IT