Hi caliber IT Solutions - Business Intelligence and performance management


	Hi-Caliber IT implements Genesys Infomart 7.6 Solution with Interactive Insights and custom reports. Hi-Caliber IT is upgrading Genesys from 6.5 to 7.6. Hi-Caliber IT starts working on IVR solution with custom screen pop. Hi-Caliber IT Wraps up a WFM project with City of New York. Hi-Caliber IT gets a hosted IVR contract. Hi-Caliber IT starts working on a predictive dialer Solution. Hi-Caliber IT delivers a website portal integrated to multichannel contact center. Hi-Caliber IT signs a contract for remote database and platform support contract.


Business Intelligence

BI/ETL Expertise:
		Architecting, designing, developing, testing and deploying custom ETL processes to move and consolidate data using tools or home grown ETL tools.
		Expertise in tools like Informatica, Datastage.
		Installing or upgrading Informatica/Datastage solutions.
		Creating reports for performance measurement and exception handling.
		Integrating with overall BI strategy.

BI/Reporting:
		Architecting, designing, developing, testing and deploying front-end GUI to back-end database interactions.
		Complete 24/7 Post-Production Support is our speciality in this area.
		Testing Reports through data validation.
		Subscribing, Scheduling and Publishing reports to Web Server.
		Performance optimization of report queries.

Expertise with different platforms like:
		Business Objects/Crystal Reports.
		Cognos.
		Microsoft Reporting Services.
		Hyperion (Brio)
		Oracle Business Intelligence Enterprise edition (OBIEE).

Hi-Caliber announces availability of low cost hosted IVR and CTI solutions for customers.

Hi-Caliber adds multimedia channels like email, chat response to customer interaction channels.

Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.

Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.

We are happy with the Professional services you have delivered - a major Systems integrator

Our claims collections are great due to your outbound solution -An insurance company

Hi-Caliber IT has delivered real-time and historical reports that helped not only manage our contact center efficiently but also improve our revenues.

Hi-Caliber IT provides great support. You have solved our problems faster than we imagined reducing downtime. Thank you for all the great help this past year -A Credit Card issuer

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